Applies to: Clients based in Luxembourg and elsewhere in the EU. Legal entity: TDA Global Services LLP
Last Updated: 1 July 2026
The Date Alchemy is committed to providing a discreet, respectful, and personalised matchmaking experience. These Terms & Conditions are designed to ensure clarity, fairness, and mutual accountability between our clients and our team. By enrolling in The Date Alchemy's matchmaking service, you agree to the terms outlined below.
To maintain a high standard of experience for all members, you agree to the following.
Once a date is mutually agreed (including timing and venue), we ask that you honour that commitment. Where a cancellation or change is unavoidable, please notify us as early as possible.
Persistent, unexplained last-minute cancellations — defined as three or more within a 12-month membership period — may result in a formal review of your membership. We will contact you in writing to discuss the situation before taking any further action. Where a pattern of cancellation causes genuine harm to other members, we reserve the right, as a last resort, to suspend or terminate the membership with a pro-rata refund of any undelivered service, calculated from the date of notice.
Our members commit to treating every introduction with respect, courtesy, and appropriate personal boundaries.
Conduct that is reported to us as threatening, harassing, or deliberately harmful to another member will be investigated. We will contact you in writing before taking any action. Where we determine that serious misconduct occurred, we reserve the right to suspend or terminate your membership. In such cases, the refund treatment will depend on the severity and circumstances, and will never be less than what is required under applicable law.
Providing accurate information is fundamental to the matchmaking process and to the safety of other members. You agree that all information provided to The Date Alchemy — including your age, marital status, identity, and background — is truthful and not materially misleading.
Where we have reasonable grounds to believe that a material misrepresentation has occurred, we will contact you in writing to discuss the matter. Where misrepresentation is confirmed, we reserve the right to terminate your membership. Refund treatment in such cases will reflect the proportion of service delivered to the point of termination. Where relevant legal or regulatory reporting obligations apply, we may act on these.
Our fee is structured as follows:
As a consumer in the European Union, you have a statutory right to withdraw from this contract within 14 days of signing up, by notifying us in writing at hello@thedatealchemy.com.
This right applies only to fees already paid at the time of withdrawal — that is, the 10% deposit. The 90% balance is a separate payment obligation that only arises when you actively confirm you wish to meet a proposed match; it is not subject to this withdrawal right.
The right of withdrawal is extinguished once the service has been substantially performed — which, in the context of our service, occurs when your intake consultation has been completed and a match has been proposed to you. Given the pace at which we work, this typically happens within the first few days of membership.
Where a valid withdrawal is exercised before that point, we will refund the 10% deposit in full within 14 days of receiving your notice.
Outside of the statutory withdrawal period described above, our fees are non-refundable. Romantic compatibility cannot be guaranteed, and outcomes depend on many variables beyond our control. Our fees reflect the significant expertise, time, and access to our curated member pool that we invest from the moment your search begins.
Membership pauses may be considered on compassionate grounds at our discretion — please contact us at hello@thedatealchemy.com to discuss.
We welcome honest feedback through our direct channels and take all constructive criticism seriously. Clients are encouraged to contact us at hello@thedatealchemy.com with any concerns.
We ask that any feedback shared publicly — whether online or otherwise — is factually accurate and made in good faith. Publishing statements that are false or materially misleading may constitute defamation under applicable law, and we reserve the right to seek appropriate remedies in such cases.
We are committed to resolving any concerns promptly and fairly. If you have a complaint:
The Date Alchemy does not guarantee romantic compatibility, relationship outcomes, or marriage. The service is based on human judgement, personal feedback, and the information available to us at the time of matching. Human behaviour is inherently unpredictable, and we cannot accept responsibility for the conduct of individual members.
These Terms are governed by the laws of England and Wales. However, if you are a consumer resident in an EU member state, you retain the benefit of any mandatory consumer protections provided by the law of your country of residence, which these Terms do not override. Nothing in these Terms affects your right to bring proceedings in the courts of your country of residence.
Legal Entity
The Date Alchemy is a service operated by TDA Global Services LLP, a Limited Liability Partnership registered in England and Wales (OC460623), with registered office at 128 City Road, London, EC1V 2NX, United Kingdom. All payments, contractual obligations, services, and liabilities for clients in Luxembourg and the EU are fulfilled by TDA Global Services LLP under The Date Alchemy brand.
By signing up for The Date Alchemy's services, you confirm that you have read, understood, and agree to these Terms & Conditions, and that you are legally competent to enter into this agreement.